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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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michaeljoiner
michaeljoiner
Level 7
‎12-04-2018 01:26 PM

Roku Ultra Keeps Going to Home Screen when Clicking Random Remote Buttons

Hi everyone, looking for some troubleshooting tips here, but I'm seriously considering taking the Roku Ulta back at this point. We've had our Roku Ultra for about 2 weeks now, and from day 1, we will be navigating an app (YouTube TV, Netflix, Hulu, etc.) and clicking buttons on the remote like Up, Down, Left or Right to navigate the app's menu, and randomly, one of these buttons will take us out of the app and back to the Home screen. I've tried restarting the Roku, factory resetting the Roku, checking for system updates, changing the remote batteries, but the issue persists. Has anyone else encountered this? Any workarounds or tips for resolving this, or did I possibly get a faulty remote or streaming box?

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atc98092
atc98092
Level 16
‎12-04-2018 04:27 PM

Re: Roku Ultra Keeps Going to Home Screen when Clicking Random Remote Buttons

You might try downloading the Roku app for your phone or tablet and try controlling it with that. If it still occurs, then it's the box. If not, then it's the remote. My guess would be the remote. 
Dan
Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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