Roku Ultra Keeps Going to Home Screen when Clicking Random Remote Buttons
Hi everyone, looking for some troubleshooting tips here, but I'm seriously considering taking the Roku Ulta back at this point. We've had our Roku Ultra for about 2 weeks now, and from day 1, we will be navigating an app (YouTube TV, Netflix, Hulu, etc.) and clicking buttons on the remote like Up, Down, Left or Right to navigate the app's menu, and randomly, one of these buttons will take us out of the app and back to the Home screen. I've tried restarting the Roku, factory resetting the Roku, checking for system updates, changing the remote batteries, but the issue persists. Has anyone else encountered this? Any workarounds or tips for resolving this, or did I possibly get a faulty remote or streaming box?