Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Roku Streaming Stick Remote Keeps Un-Pairing from Device

I have a Roku streaming stick, model 3800X, remote is RC339. Over the last few days, the remote keeps un-pairing with the device for no obvious reason. The batteries are fresh and connection seems good. But to get things working again I have to unplug my Roku, take out the batteries and then set everything up like new every hour or so. This has also started happening to another Roku setup in my house. Any help would be appreciated.

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5 Replies
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Level 7

Re: Roku Streaming Stick Remote Keeps Un-Pairing from Device

We have had ours up and running since March and it was working well.  As of today, it will not stay connected to the internet, including dropping the connection to the remote.  We have done as much troubleshooting as we can find online or via the forum, and still no luck.  Hoping to get in touch with customer support, but I don't know how to find anyone.  Any help would be appreciated.

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Roku Employee
Roku Employee

Re: Roku Streaming Stick Remote Keeps Un-Pairing from Device

@shoff @SoManySevens 

Thanks for the post.

We would recommend taking a look a the troubleshooting steps on our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Roku Streaming Stick Remote Keeps Un-Pairing from Device

My Roku remote keep impairing even after doing all the tips suggested.my remote s/n:3226000122-03

Model RC51

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Roku Employee
Roku Employee

Re: Roku Streaming Stick Remote Keeps Un-Pairing from Device

@Muruha 

Thanks for the post.

Can you provide us more information about the issue you are experiencing? What Roku model device are you using? How are you powering the device? Is the device plugged into a the TV USB port or is it plugged into a wall outlet?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 19

Re: Roku Streaming Stick Remote Keeps Un-Pairing from Device

The Rc51 remote is one of the models that we know pairs with 3500 purple roku stick. And I think its UK roku remote. 

Edmund
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