Roku Streaming Stick Remote Keeps Un-Pairing from Device
I have a Roku streaming stick, model 3800X, remote is RC339. Over the last few days, the remote keeps un-pairing with the device for no obvious reason. The batteries are fresh and connection seems good. But to get things working again I have to unplug my Roku, take out the batteries and then set everything up like new every hour or so. This has also started happening to another Roku setup in my house. Any help would be appreciated.
Re: Roku Streaming Stick Remote Keeps Un-Pairing from Device
We have had ours up and running since March and it was working well. As of today, it will not stay connected to the internet, including dropping the connection to the remote. We have done as much troubleshooting as we can find online or via the forum, and still no luck. Hoping to get in touch with customer support, but I don't know how to find anyone. Any help would be appreciated.
If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Can you provide us more information about the issue you are experiencing? What Roku model device are you using? How are you powering the device? Is the device plugged into a the TV USB port or is it plugged into a wall outlet?
With more information we will be able to assist you further.