Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Trish8888
Level 7

Roku Streaming Stick Remote Freezes

I have an older Samsung tv and Roku HDMI stick - occasionally for reasons I can't figure out my remote freezes - can't use any buttons. My fix is to unplug the stick and plug back in.

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2 REPLIES 2\
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Streaming Stick Remote Freezes

@Trish8888 

Thanks for the inquiry.

I would recommend you check out the troubleshooting steps for your remote on our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Progfx
Level 7

Re: Roku Streaming Stick Remote Freezes

recommend you check out the troubleshooting steps for your remote on our Support page

Yeah or just get rid of buggy defective Roku remote. It’s not realistic or normal to have to jump through all the hoops in the troubleshooting section three or four times per week. The remote just inexplicably freezes and loses it’s pairing. It’s a defective piece of junk.

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