Roku Streaming Stick+ Remote Batteries Draining Fast
I bought a Roku Streaming Stick+ (Model 3810RW) about 3 months ago. Right out of the box, it has been draining batteries quickly. It should be noted that this remote does not have the headphone feature. I followed the advice to plug it into a wall outlet and that did slow down the drain but the remote still drains the batteries in about 3 weeks vs. 1-2 weeks (my Roku Streaming Stick (original one) on my other TV has had the same batteries for over a year). Recently I read a February 2021 post from Danny R., Roku employee, saying that they have posted an update to fix the problem. The update required a system restart. I did the restart yesterday and put in fresh batteries. Within one day, my batteries have drained by 10%!!!!! I see that the Roku employees who monitor this forum ask to have a PM sent with the Serial Number, etc. but I cannot find how to send a PM. Help!!!!
Thanks for reaching out regarding the issue you are experiencing.
We suggest performing a system restart from your Roku device. This will update your remote to the latest version. This can be done by navigating to Settings > System > System Restart. After you perform the system update, continue to use your device as normal and monitor the remote battery percentage listed under Settings > Remotes > About. Additionally, if you had moved your Roku device power source to a wall outlet to help address this problem, you may now reconnect the USB cable to your TV's USB port if preferred.
If you are unable to resolve the issue, please send me a private message with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.