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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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6500in6th
Level 7
‎11-18-2020 12:26 PM

Roku Streaming Stick Plus Headphone shuts off tv sound

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Our first streaming device and are very disappointed. As old folk, we need the headphones on the remote as well as the tv speakers on at the same time but when we plug in the remote headphones, the tv speakers go off. How do we get both on at the same time?

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renojim
Community Streaming Expert
‎11-18-2020 01:52 PM

Re: Roku Streaming Stick Plus Headphone shuts off tv sound

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I don't believe it can be done anymore.  There used to be a series of button presses that could be used, but it appears that was removed from the latest update for some reason.  Why this isn't a setting, as with much of what Roku does, is anyone's guess.  Hopefully the "cheat code" method was removed because they're going to make it a setting, but who knows?

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renojim
Community Streaming Expert
‎11-18-2020 01:52 PM

Re: Roku Streaming Stick Plus Headphone shuts off tv sound

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I don't believe it can be done anymore.  There used to be a series of button presses that could be used, but it appears that was removed from the latest update for some reason.  Why this isn't a setting, as with much of what Roku does, is anyone's guess.  Hopefully the "cheat code" method was removed because they're going to make it a setting, but who knows?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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jfurman72
Level 7
‎11-18-2020 02:03 PM

Re: Roku Streaming Stick Plus Headphone shuts off tv sound

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That is awful. I used that feature, every day. I am hard of hearing, and have to use headphones, so ROKU will no longer be good for me. I enjoyed being able to watch TV with the family. Bye bye ROKU.

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jfurman72
Level 7
‎11-18-2020 02:06 PM

Re: Roku Streaming Stick Plus Headphone shuts off tv sound

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Premiere does the same thing. Shame on Roku

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