Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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ajuradooneal
Level 7

Roku Streaming Stick - Hotel TV Sound

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I just purchased a streaming stick but can not get the sound out the tv to turn down. This is a hotel TV as I travel a lot for work and need to find a way to make this work. I have tried testing the remote changing the brand tv channels within the remote setup section but the music never turns off. The volume is on full blast with no way to turn it down. When I use the TV to watch normal cable the volume is no problem but nothing I can think of works. Help please.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Streaming Stick - Hotel TV Sound

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@ajuradooneal

Thanks for the post.

Are you still able to turn down the volume using the TV remote?

If you are trying to control the volume using the Roku remote, we would recommend taking a look a the steps provided by our Community post here: https://community.roku.com/t5/Remotes-Accessories/UPDATE-Did-your-Roku-remote-lose-volume-and-TV-con....

To avoid further confusion of multiple threads, we will be closing this thread out.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Streaming Stick - Hotel TV Sound

Jump to solution

@ajuradooneal

Thanks for the post.

Are you still able to turn down the volume using the TV remote?

If you are trying to control the volume using the Roku remote, we would recommend taking a look a the steps provided by our Community post here: https://community.roku.com/t5/Remotes-Accessories/UPDATE-Did-your-Roku-remote-lose-volume-and-TV-con....

To avoid further confusion of multiple threads, we will be closing this thread out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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