I have a Roku Streaming Stick 3600x for which we lost the remote. The stick was reset to factory settings. I bought a new Roku Voice Remote (RC399 - firmware run.4104) but I cannot pair it to the stick. When the stick starts up, it prompts me to pair the remote. I hold down the button on the remote, it shows the pairing animation for a few seconds as if it recognizes the remote, but then it just doesn’t work.
I saw some older forums about having to update the remote firmware and have confirmed from a Roku TV that it’s on the latest version.
As I can’t access anything on the Roku stick, I’m not sure what version the software is on it. Any help would be greatly appreciated! (@RokuDanny-R - you’re my only hope!)