I have a Roku Streaming Stick 3600x for which we lost the remote. The stick was reset to factory settings. I bought a new Roku Voice Remote (RC399 - firmware run.4104) but I cannot pair it to the stick. When the stick starts up, it prompts me to pair the remote. I hold down the button on the remote, it shows the pairing animation for a few seconds as if it recognizes the remote, but then it just doesn’t work.
I saw some older forums about having to update the remote firmware and have confirmed from a Roku TV that it’s on the latest version.
As I can’t access anything on the Roku stick, I’m not sure what version the software is on it. Any help would be greatly appreciated! (@RokuDanny-R - you’re my only hope!)
Hey @tannerf - I never did resolve it. I was just trying to get the old stick up and running but never got anywhere. We don’t use it anymore but unfortunate I couldn’t get this to work as it would be nice to take it on trips and whatnot.
A new voice remote will not work with a 3600 streaming stick unless the stick is updated to the latest software....and there's no way to do that without the old remote. The stick will pair to the voice remote, but the buttons don't work. My solution: I borrowed a neighbors old-style remote, paired it to the stick, and used that remote to connect to the network and update the software on the stick. Then I paired the new voice remote to the stick and it worked properly. Then I gave my neighbor her remote back, but I had to pair it back to her stick. Easy, lol.