Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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GhostDragon
Level 8

Roku Streaming Stick 3600x remote not pairing

I have a Roku Streaming Stick 3600x for which we lost the remote. The stick was reset to factory settings. I bought a new Roku Voice Remote (RC399 - firmware run.4104) but I cannot pair it to the stick. When the stick starts up, it prompts me to pair the remote. I hold down the button on the remote, it shows the pairing animation for a few seconds as if it recognizes the remote, but then it just doesn’t work. 

I saw some older forums about having to update the remote firmware and have confirmed from a Roku TV that it’s on the latest version.

 

As I can’t access anything on the Roku stick, I’m not sure what version the software is on it. Any help would be greatly appreciated! (@RokuDanny-R - you’re my only hope!)

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8 Replies
DBDukes
Level 17

Re: Roku Streaming Stick 3600x remote not pairing

I don't have a list of the Remote model numbers, so I can't confirm you have the one that should work with your remote. User @Tivoburkee may have that knowledge, though.

Anyway, the remote you're probably looking for is the one entitled Voice Remote https://www.roku.com/products/accessories/streaming-stick

It's $20 and can be found at Walmart, Best Buy, etc. That might be the one you have. But, if not, that's the one you should be trying.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
GhostDragon
Level 8

Re: Roku Streaming Stick 3600x remote not pairing

Hey @DBDukes - that is indeed the remote I have. It says it’s compatible with the 3600 but not specifically the 3600x so not sure if it’s compatible or not.

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makaiguy
Level 21

Re: Roku Streaming Stick 3600x remote not pairing

The letter at the end just reflects the distribution chain through which it was sold.  All remotes with the same number are the same.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
GhostDragon
Level 8

Re: Roku Streaming Stick 3600x remote not pairing

Makes sense @makaiguy - so that tells me that this remote should work with this stick but I just cannot get it to pair. 

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tannerf
Level 7

Re: Roku Streaming Stick 3600x remote not pairing

I have the exact same problem. I am wondering if you ever figured it out. 

I have a Streaming Stick 3600 and I'm trying to pair it with the RC399 (Voice Remote). The pairing screen appears then nothing, as if it recognizes the remote but won't pair with it. 

I've tried power cycling, new batteries, different power sources, different HDMI ports, etc.

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GhostDragon
Level 8

Re: Roku Streaming Stick 3600x remote not pairing

Hey @tannerf - no, I never did figure it out either Smiley Frustrated

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tannerf
Level 7

Re: Roku Streaming Stick 3600x remote not pairing

Blast. This is unfortunate. Roku says they're sending me another remote. I really don't think that's the issue but we'll see.

How did you end up resolving it? New TV? New Roku? New remote?

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GhostDragon
Level 8

Re: Roku Streaming Stick 3600x remote not pairing

Hey @tannerf - I never did resolve it. I was just trying to get the old stick up and running but never got anywhere. We don’t use it anymore but unfortunate I couldn’t get this to work as it would be nice to take it on trips and whatnot.

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