Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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maddie
Level 7

Roku Streaming Stick 3600R remote stopped working, wifi reset so can't connect with the phone app

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I have the Roku Streaming Stick 3600R and the remote stopped working a few years ago. We opted to use the Roku app remote which has worked fine until our wifi had to be reset, and the Roku was no longer connected to the internet so we couldn't use the app remote anymore. However, because the initial remote had stopped working, we were unable to reconnect the Roku to the new wifi. I've read through several articles and have tried resetting/re-pairing the remote, changing the batteries, and even trying to use the remotes from our other devices (TCL 40S305 40-Inch Roku Smart TV 2017 Model and Roku Express HD Streaming Media Player 2019) which I believe are IR remotes unlike the 3600R's which is an enhanced remote (of some sort since it has the pairing button by the batteries). I feel like we've exhausted all options, and it has been super frustrating to not be able to use our device anymore. The remote's life seems extremely short as it only lasted about 2 years before it mysteriously stopped working.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Streaming Stick 3600R remote stopped working, wifi reset so can't connect with the phone ap

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@maddie

Thanks for the post.

As @renojim mentioned, you will need a replacement remote for your Streaming Stick 3600 in order to reconnect to your wireless network. You can purchase a replacement Voice Remote from our Products page here: https://www.roku.com/products/accessories/streaming-stick. Please be aware that this remote is currently on back order at the moment.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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renojim
Level 21

Re: Roku Streaming Stick 3600R remote stopped working, wifi reset so can't connect with the phone ap

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As you've discovered, those other remotes won't work.  Can you set up your new Wi-Fi to match your old Wi-Fi (SSID and password)?  If you can, it may connect automatically.  If you can't, you'll need a new remote.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Streaming Stick 3600R remote stopped working, wifi reset so can't connect with the phone ap

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@maddie

Thanks for the post.

As @renojim mentioned, you will need a replacement remote for your Streaming Stick 3600 in order to reconnect to your wireless network. You can purchase a replacement Voice Remote from our Products page here: https://www.roku.com/products/accessories/streaming-stick. Please be aware that this remote is currently on back order at the moment.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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jhadler
Level 8

Re: Roku Streaming Stick 3600R remote stopped working, wifi reset so can't connect with the phone ap

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I have a similar problem. Will the remote be able to connect if the Roku stick won't connect to the Wifi? I'm having a similar problem but I didn't think there was anything wrong with the remote, and I've only had this stick since September.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Streaming Stick 3600R remote stopped working, wifi reset so can't connect with the phone ap

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@jhadler 

Thanks for the inquiry.

Can you please clarify what you are asking? When you setup the Roku Streaming Stick (including connecting to your wireless network), the first thing your device will ask to do is to connect/pair to the remote.

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
jhadler
Level 8

Re: Roku Streaming Stick 3600R remote stopped working, wifi reset so can't connect with the phone ap

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My Roku Streaming Stick+ worked great for three months. No issues.

I brought it with me on a trip, and when I set it up, it would not respond to the remote, and could not enter the info for the WiFi at the new location. I tried re-pairing repeatedly, with no luck. I then created a WiFi hotspot with the SSID & password info of my home network, hoping that the stick would connect to that, which would enable me to either use the remote, or a Roku app on a second phone. No luck there either. So, as things stand now, my Roku Streaming Stick+ won't pair to my remote and won't connect to any WiFi (and since I can't use the remote or phone app, I can't manually setup a WiFi connection).

I've gone through the message boards here and elsewhere, and nothing I've found has worked. 

Thanks for your help.

RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Streaming Stick 3600R remote stopped working, wifi reset so can't connect with the phone ap

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@jhadler 

Thanks for the update.

If you are still unable to resolve the issue you are experiencing, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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cousinabe
Level 7

Re: Roku Streaming Stick 3600R remote stopped working, wifi reset so can't connect with the phone ap

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I have the same problem.  Fresh batteries, reset, tried cleaning contacts, etc.  Nothing works, no lights. The remotes are junk... no wonder why they are on back order.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Streaming Stick 3600R remote stopped working, wifi reset so can't connect with the phone ap

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@cousinabe

Thanks for the post.

I have responded to the PM that you sent me and I will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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