Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Aubman04
Level 7

Roku Stream Stick+ remote doesn't stay paired

I bought two new Roku Streaming Stick+'s for Christmas.  I gave one to a family member and the other I open two days ago.  The remote continues to unpair with the Roku stick.  Honestly I have only been able to get the remote paired to the stick 4 times out of 20 to 30 attempts.  The times I do get it paired it only works for a few minutes.  I have gone through the troubleshooting steps here: https://support.roku.com/article/208755708%c2%a0  I have tried the stick on two different TV's that already had working Roku Streaming Stick+'s to make sure it wasn't some out side interference.  Please help!

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8 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Stream Stick+ remote doesn't stay paired

@Aubman04 

Thanks for the post.

If you are still unable to resolve the issue you are experiencing, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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gamusselman
Level 7

Re: Roku Stream Stick+ remote doesn't stay paired

I have a very similar problem.  My remote worked perfectly for over a year.  Within the last couple of weeks, I now have to re-pair my remote ever time I want to use it.  The re-pairing process works OK and the remote will work for that session, but the next time I go to use the remote, it needs to be re-paried.  How do I get it back to where it was?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Stream Stick+ remote doesn't stay paired

@gamusselman

Thanks for the post.

How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

With more information we will be able to assist you further.


Thanks,

Danny

Danny R.
Roku Forum Moderator
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gamusselman
Level 7

Re: Roku Stream Stick+ remote doesn't stay paired

The unit is plugged into a wall outlet.  It is a USB cord; the USB end is plugged into the wall adapter, then the adapter is plugged into the wall outlet.

I rebooted my router since my first post, but noticed just now that the remote is no longer paired again.

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gamusselman
Level 7

Re: Roku Stream Stick+ remote doesn't stay paired

In case it may help; here is more info. about my Roku:

Model 3931RW - Roku Express

Software version:  9.4.0 - build 4200-AE

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Stream Stick+ remote doesn't stay paired

@gamusselman

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Ginger1985
Level 7

Re: Roku Stream Stick+ remote doesn't stay paired

I've been having a similar issue. My remote wasn't working (unit is only a month or 2 old), so I followed the steps to pair it again. It's now stuck in a loop where it's constantly trying to pair.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Stream Stick+ remote doesn't stay paired

@Ginger1985

Thanks for the post.

If you are still unable to resolve the issue you are experiencing, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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