Roku Stick HD 4K right out the box not pairing with the remote.
I’m trying to use the Brand New, Factory sealed Roku streaming stick HD 4K but unfortunately the Roku seems to be defective. The setup process is frozen when you are in the Pair your remote. I tried a different remote for same model and and both remotes work perfect with another Roku stick. Remote is not the problem. Every time I press the Reset button Roku do the same and never pair with any remote. Can be this problem related to the bluetooth or wireless connection in the Roku stick? ? I really appreciate any help.
If you are still unable to resolve your issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.