Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Jenn5678
Level 7

Roku Remote - up and left buttons don’t work

Brand new Roku Express 4K. Initially the remote worked, and within an hour the up and left arrow stopped working. They are not stuck. I read all of the solutions, nothing is working. I changed the already new batteries to other brand new batteries. Remote worked for a minute, then stopped again. Tried PMing “Roku Danny” 2 weeks ago, no response 

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4 REPLIES 4\
RokuKariza-D
Roku Employee
Roku Employee

Re: Roku Remote - up and left buttons don’t work

Hello @Jenn5678

Thanks for reaching out here in the Community.

Just to confirm, have you tried all the troubleshooting available in this Support link: How to resolve issues with your Roku® simple remote or Roku voice remote? If so and the issue persists, please reply here with the serial number of the Roku device associated with the affected remote. It can be found at the back or underneath the player itself.

We look forward to hearing from you soon.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Jenn5678
Level 7

Re: Roku Remote - up and left buttons don’t work

Yes, I have tried all troubleshooting tips. Serial number is: S0AH219C0YW0

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ask4dan
Level 7

Re: Roku Remote - up and left buttons don’t work

Try downloading the official Roku remote app for either Android or iPhone and see if it' the controller or the TV. You might also check if the TV needs a Roku software update.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku Remote - up and left buttons don’t work

@Jenn5678

Thanks for the reply.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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