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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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jujubuglover
Level 7
‎02-20-2020 07:11 PM

Roku Remote setup HELP!

New Roku Streaming Stick. Device is setup, remote is paired and functioning. However, I am unable to get the remote setup to control volume and power on/off. When attempting, and it asks if I "hear the music playing," I don't. TV volume is up. Tried multiple times. PLEASE HELP.

TV is Vizio brand if that matters.

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Tivoburkee
Community Streaming Expert
‎02-20-2020 07:17 PM

Re: Roku Remote setup HELP!

You'll have better results if the roku isn't buried behind the tv during programming, ater its programmed you can move to the back hdmi. 

 

And try using LG codes too. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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