Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Lyss
Level 7

Roku Remote only turning the volume up from any botton

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My remote will only turn the volume up. It does not matter the button I push it will only turn the volume up. I can't turn off the tv, move, or select anything. What can I do? Possible water damage but unlikely as it was just after washing my hands and touching the remote.

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1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Remote only turning the volume up from any botton

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@Lyss 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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14 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Remote only turning the volume up from any botton

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@Lyss 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Miket1
Level 7

Re: Roku Remote only turning the volume up from any botton

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I had the same issue any luck with a solution???? It worked on my old roku device. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Remote only turning the volume up from any botton

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@Miket1 

Thanks for the post.

Can you please clarify the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Charlie19
Level 7

Re: Roku Remote only turning the volume up from any botton

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I have the same issue but I can't find out the serial number because the remote doesn't control anything but the volume and the app isn't connecting to my phone.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Remote only turning the volume up from any botton

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@Charlie19 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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grrbrown12
Level 7

Re: Roku Remote only turning the volume up from any botton

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I have the same issue!

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qstvcl
Level 7

Re: Roku Remote only turning the volume up from any botton

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Sharp 32" Roku TV.  Can only can increase the volume or mute on remote.  Temporary solution.  Using Roku Remote App.  Would rather use Roku Remote.  Please assist.

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Tivoburkee
Community Streaming Expert

Re: Roku Remote only turning the volume up from any botton

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Roku will tell you to get in touch with tv manufacturer, since roku only supplies the OS for the tv. I would go to ebay for used sharp roku tv remote. The quickest is to go to walmart either get roku voice remote or go for a universal like the One-For-All urc-7935 streamer remote, works great on Roku tv's. Here's a photo next to roku tv remote:P1010420 (800x600).jpg

 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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KL23
Level 7

Re: Roku Remote only turning the volume up from any botton

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My remote with only turn the volume up on my tv and won’t do anything else! Help!!!!

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