Thank you for contacting us regarding your Roku Voice Remote Pro. We understand that your remote voice command will not turn on your Roku device.
What Roku model device are you using?
For Roku TV, enabling a feature on your Roku TV called Fast TV Start lets you make voice requests and listen to music, live radio, podcasts, and more when the TV screen is off. If you have a Roku Streambar™, Roku Smart Soundbar, or Roku wireless speakers connected to your Roku TV, you can also listen to audio streamed from a Bluetooth® device such as a smartphone, tablet, or computer when the TV screen is off.
You can enable Fast TV Start on your Roku TV at any time using the instructions below:
Press the Home button on your Roku TV remote.
Scroll up or down and select Settings.
Select System, followed by Power.
Select Fast TV Start.
Highlight Enable 'Fast TV Start', and check the box to enable it.
Once enabled, saying 'Hey Roku' and a voice command or pressing the microphone button on your remote will allow you to turn on your TV and play music even if the TV screen is off.
Same problem. First two answers are terribad. Maybe someone skilled/knowledgeable from Roku will show up. My voice remote is in permanent pairing mode (green light won't stop flashing). Using Roku remote for iOS, I can navigate with ease. My exact meassage: 'Your voice remote is asleep. To set up TV power and volume control, switch to your Voice Remote and press OK to continue.'
I can adjust volume and power cycle with the Voice Remote. It is not asleep. I cannot navigate the Roku menu with the remote buttons.
@Blablablah, the TV controls (power and volume) work completely different from the other functions, so they will work even if the remote isn't paired. It is interesting that it says that the remote is sleeping and then tells you about setting up TV power and volume. It should probably say that it's not paired.
Have you tried the simplest possible remedy? Restart the Roku from Settings->System->System restart.
Have you tried setting up a new device from Settings->Remotes & devices?
Roku Community Streaming Expert
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