Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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aditya107
Level 7

Roku Remote for Streaming Stick stopped working abruptly

My roku remote for streaming stick abruptly stopped working sometime back.

I was navigating between channels and it froze.

After sometime I saw a firmware update on screen and after that I tried again but the remote still doesnt work.

I also replaced the remote with new batteries, restarted the stick and rebooted the system too.

 

Please assist

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15 REPLIES 15\
makaiguy
Community Streaming Expert

Re: Roku Remote for Streaming Stick stopped working abruptly

Have you tried using the Roku app on an Android or iOS mobile device?  If connected to the same local network as the Roku it should be able to find and control your Roku, as long as the Roku is still connecting to the net.

If you can provide your Streaming Stick model and model number we can recommend the correct replacement remote.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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aditya107
Level 7

Re: Roku Remote for Streaming Stick stopped working abruptly

Yes for now I am using the app thru my android phone.

this is the serial number of my SS

5S671T202113

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StreamerUser
Level 20

Re: Roku Remote for Streaming Stick stopped working abruptly

@aditya107 

Get your model # and firmware version from:  Settings/System/About

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Remote for Streaming Stick stopped working abruptly

@aditya107

Thanks for the posts.

Can you please provide us with your device serial number from Settings > System > About and we will see what we can do to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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aditya107
Level 7

Re: Roku Remote for Streaming Stick stopped working abruptly

Model: 3600X-Roku Stick

Serial Number: 5S671T202113

Software version: 10.0.0 build 4209-24

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makaiguy
Community Streaming Expert

Re: Roku Remote for Streaming Stick stopped working abruptly


@aditya107 wrote:

Model: 3600X-Roku Stick

The 3600 will work with the ~$20 Roku Voice Remote and ~$30 Roku Voice Remote Pro.  Order from Roku here ( https://www.roku.com/products/accessories/streaming-stick#Remotes ) or you can find at Amazon, Wal-Mart, Target, eBay, etc.

These remotes will also add the capability of controlling the power and volume of most tv brands.

Should you need to connect to a new network (or reconnect to your present one because the Roku has lost connection) you will not be able to use the phone app to do it.  (The app can only connect to a Roku that's already on the same net.)  It's a good idea to have a working remote available.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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aditya107
Level 7

Re: Roku Remote for Streaming Stick stopped working abruptly

Thanks,

 

The roku url doesnt work.

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StreamerUser
Level 20

Re: Roku Remote for Streaming Stick stopped working abruptly

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aditya107
Level 7

Re: Roku Remote for Streaming Stick stopped working abruptly

It says page not found

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