Help

Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Conker3693
Level 7
‎05-21-2020 03:59 PM

Roku Remote Volume Controls Not Working via CEC. Vizio M Series TV

Hello,

I just got a new Vizio M Series TV (MG507-G1) connected to a Roku Premiere+ (4630x) in the ARC HDMI port. The TV will power on and switch channels when any button is used on the Roku Remote (RC-GR3) but not the volume controls. I have CEC enabled on the TV and it shows up in the CEC menu. I have one touch enabled on the Roku. I have done a factory reset on the TV but not on the Roku yet. I have checked for updates on both. 

Any help appreciated.

0 Kudos
Reply
1 Reply
Tivoburkee
Community Streaming Expert
‎05-21-2020 04:58 PM

Re: Roku Remote Volume Controls Not Working via CEC. Vizio M Series TV

That roku remote wasn't able to control tv's initially until the roku received an update. Then it wouldn't work with many brands of tv. The volume keys were originally only for the headphone jack. You might want to upgrade to the voice wifi remote with tv controls. It will control the tv by IR instead of relying on hdmi-cec. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply