Use the roku remote to go into settings> remote & devices> remote in use> program tv
I am having the same problem with a Sanyo TV. The voice remote won’t change volume or tune on and off, even though it had for the past several months. I’ve tried all 50 remote settings. Can we do anything else?
If it was working before its rither a software hiccup
or more likely there is something in front of your TV that wasnt there before.
You didnt mention your hardware exactly.........
settings> remote & devices> remote in use>Set up remote for Tv control
Bought the Roku Ultra for my Girlfriend to have in her room a few months back. It was a toss up between this and sticking with Apple but I decided to give it a shot.
I paired the remote (point anywhere type) to her TV without issue about a month ago and things worked great. A few hours ago we turned the TV and roku device on using the included remote and made a few volume adjustments. At some point it decided that this was no longer enjoyable and won’t control the tv volume or power.
Zero changes have been made in the room or settings in weeks. I’ve read through MANY posts with the same thing. I’ve read all the troubleshooting guides and reset the remote, tried to re pair, but the music never stops playing.
The first time I did this it almost immediately stopped. I’m extremely frustrated after spending a solid couple of hours trying to get this to work. More infuriating is all the other forum posts end with “pm me” from roku employees and no one ever actually posts a **bleep** solution in the thread. Ultimately I’m trying to figure out why I didn’t just go with the known option and opt for another Apple TV.
Please excuse any spelling errors due to fat fingering letters on my phone.
Thanks for the information. I'm sorry to hear about the experience—that's not what we aim for.
I have passed along your concerns to our Support team. They will follow up and assist you.
Googled this problem to find this link marked "Problem solved" but that is not the case. Problem not solved. I started having the same issue yesterday. The Roku remote IS paired since all the buttons work find except the power and side volume buttons. The settings even show the remote device. So I put in new batteries (twice) and I re-paired twice. I actually had to go through the "is the sound off" procedure each time and it never went off resulting in a screen telling me this tv could not be paired. The other buttons such as left right and Netflix, etc buttons all worked just fine. Just not the Power and Volume. So I went thru the pair a new resetting the remote by pressing the reset button in the battery compartment. The light started flashing and never paired and now NOTHING on the remote works. Ugh. So I am assuming the remote is actually fine for the Roku device itself but somehow the tv dropped its list of TV's supported. Its a small kitchen size Dynex which works just fine with its remote. But now I can't even get the Roku remote to do anything! None of the buttons works since I used the reset feature. Stuck on "No Remote Found" screen and will not budge. So I unplugged the power to the Roku device and back on to get back to the normal Roku screen which it did fine. It did a short search of remote pairing and returned to the home screen as usual. Only the Power and volume buttons still do not work! Not sure what to do now. I can only assume this TV is not longer supported?