Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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makaiguy
Community Streaming Expert

Re: Roku volume stopped working

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Repeat the setup process you did when you did the first installation.

Settings -> Remotes & devices > Remotes > Remote (In use) > Set up remote for TV control

Did your Roku just update to version 9.3? People are reporting the need to reset their remotes for the tv again after that.
Roku Community Streaming Expert

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Tivoburkee
Community Streaming Expert

Re: Roku volume stopped working

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If you have an original roku 3 remote, it doesn't have IR, so if it worked it was by hdmi-cec. So go into your tv menu and see if you can refresh hdmi-cec devices. 

Edmund
Roku Community Streaming Expert

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zeiglerhouze25
Level 7

Re: Power and Volume not responding.

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The exact same thing is happening to us now!! Yes we've paired the remote! It has worked perfect up until yesterday. I completely follow what the other costumers complaint.. why is it so hard for customer service to follow and respond appropriately??? I see he just gave up.. but I'll ask again. Why is everything working except the power and volume working on this remote?!?

Fithelere
Level 7

Re: Power and Volume not responding.

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Same thing is happening to me. It worked fine for years; now it suddenly won't. Very frustrating

Hebrew
Level 7

Re: Roku Remote Stopped Controlling Power on/off & volume after OS 9.3 update

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Roku Remote stopped controlling power on/off and volume.

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Hebrew
Level 7

Re: Roku Remote Stopped Controlling Power on/off & volume after OS 9.3 update

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Roku Remote stopped controlling Power on/off and volume

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BVO
Level 8

Re: Power and Volume not responding.

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I spent a few hours trying to fix the problem before the Roku tech fixed it for me.  I'm happy it is working again. Hopefully thry fix the problem for everyone.

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Straitfan2375
Level 7

Re: Power and Volume not responding.

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Wow....  I don't think the problem is on our end!  This just started being a problem tonight.  From the looks of other recent posts.... something has changed on ROKU's end!  My power works, but not the volume.

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Ashleyd1
Level 8

Re: Power and Volume not responding.

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I am also having this issue today. Tried repairing remote. Roku says it is paired. But still not controlling tv on/off or volume

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bobjr94
Level 8

Re: Power and Volume not responding.

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I have the same problem on mine starting yesterday. Power and volume are both unresponsive, everything else works.  It had been working fine for months-years and we have not changed anything. New batteries made no difference.

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