Remotes & Accessories

[Shelley1963]

Our Roku remote recently started to shut itself off after the Remote/Battery Status symbol appeared in the upper right corner of our television.  We tried re-pairing the remote, fresh batteries, and even purchased a new Roku remote but still have the same issue.  Could the Roku stick itself be failing?  Not sure if it matters but we also purchased a new router just before this issue started--could the router cause this issue?

[RokuDanny-R]

@Shelley1963 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

[Tonysd]

I am having same issue

[RokuDanny-R]

@Tonysd 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny