Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Shelley1963
Level 7

Roku Remote Shuts Off After 5-10 Minutes-Old And New Remote

Our Roku remote recently started to shut itself off after the Remote/Battery Status symbol appeared in the upper right corner of our television.  We tried re-pairing the remote, fresh batteries, and even purchased a new Roku remote but still have the same issue.  Could the Roku stick itself be failing?  Not sure if it matters but we also purchased a new router just before this issue started--could the router cause this issue?

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Remote Shuts Off After 5-10 Minutes-Old And New Remote

@Shelley1963 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Tonysd
Level 7

Re: Roku Remote Shuts Off After 5-10 Minutes-Old And New Remote

I am having same issue

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Remote Shuts Off After 5-10 Minutes-Old And New Remote

@Tonysd 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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