Remotes & Accessories

[Mferrulo]

My new Roku Remote Pro is paired with a 2019 TCL Roku Tv. When using headphones, the volume up and down is not responsive. The volume increases and decrease at barely perceptible volume levels. The sound quality is also less stereo sounding.

My Roku Gaming Remote is also still paired to the TV and the headphones and personal listening works perfectly. 

Also, I tried unpairing the gaming remote to see if that fixed the Roku remote pro and it didn’t. In fact, both remotes kept working even after following the steps to unpair them. But nothing fixed the Roku Remote Pro headphone issues. 

[RokuDanny-R]

@Mferrulo

Thanks for the post.

We would be more than happy to look further into this issue.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[Mferrulo]

Thank you.  Roku TV Serial number is YS00A3459229

[RokuDanny-R]

@Mferrulo

Thanks for the follow up.

I have passed along your information to the appropriate Roku team to investigate further. I'll make sure to keep you posted once an update is available to share.

Thanks,
Danny