Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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shopmom
Level 7

Roku Remote Model RC-AL2 - Side Volume Control Button Stopped Working

The volume control button only works for volume down, the volume UP does not work.  I have followed the steps in settings, testing both the sound and system software update.  Volume UP still does not work.

Any suggestions would be greatly appreciated.

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6 REPLIES 6\
Tivoburkee
Community Streaming Expert

Re: Roku Remote Model RC-AL2 - Side Volume Control Button Stopped Working

Remote buttons do stop working over time and use, they lose their conductivity. Even on $500 universal remotes, so $20 remote won't last forever. Replace it the new remotes have a mute key. 

Edmund
Roku Community Streaming Expert

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Mazz
Level 11

Re: Roku Remote Model RC-AL2 - Side Volume Control Button Stopped Working

Go into setting>>remotes and devices>>remote>>set up remote for tv control.

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shopmom
Level 7

Re: Roku Remote Model RC-AL2 - Side Volume Control Button Stopped Working

Yes, I did that before posting.

Thank you for your time and suggestion.

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shopmom
Level 7

Re: Roku Remote Model RC-AL2 - Side Volume Control Button Stopped Working

Thank you.  Yes, a new remote is an option.  I just thought I would reach out just in case someone had a solution.

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Mazz
Level 11

Re: Roku Remote Model RC-AL2 - Side Volume Control Button Stopped Working

If you can, remove the batteries and try and take the cover off, the contacts for the Volume might need a cleaning, i usually use Rubbing Alcohol, just make sure it's dry before trying it with batteries.

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renojim
Community Streaming Expert

Re: Roku Remote Model RC-AL2 - Side Volume Control Button Stopped Working

Those volume buttons are about the tiniest switches I've ever seen and are easily broken when taking the cover off (or even without trying to take the cover off).

Roku Community Streaming Expert

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