Remotes & Accessories

[Plm42]

I’ve also got this problem with my remote. It’s been draining batteries very quickly and now it doesn’t work at all. Even with new batteries it just makes a high pitched noise

[RokuDanny-R · Accepted solution]

@Plm42 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[JoyceM]

This same issue just happened with me as well. Remote is completely unresponsive and making a high pitched noise. Any suggestions? 

[RokuDanny-R]

@JoyceM 

Thanks for the post.

As mentioned in my previous posts, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[Dltayman]

I am having the same issue with my Roku Premier + remote. Just started draining battery, and having high pitched squealing sound. 

[Obxlocal]

Send Danny that responded to my post a PM. He got me squared away.

[Txsoonerfan2002]

Hi Danny I have the same problem with my roku remote making the high pitch noise with the batteries in it. I can't go to the screen to tell you what my serial numbers are or anything like that because my remote does not work, at all, it still makes at high pitch sound. I've tried to pair it, have tried to reset it, I've gone through several steps of taking out the battery taking out the roku and waiting 5 seconds yadda yadda yadda. Nothing works.

[RokuDanny-R]

@Txsoonerfan2002 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[Txsoonerfan2002]

Danny,

Thanks for your response. I am unable to get you the numbers you requested because, since my remote started making the hi pitched noise, it stopped working. It is for my Roku stick. Seems to go through batteries, too. 

[JoyceM]

You can download the Roku app on your phone - that’s what I had to do to continue using my Roku while they worked in my issue. The app has a feature that lets you use your phone as a remote. It’s pretty cool.