Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Cole3
Level 7

Roku Remote Dies Extremely Fast

So I’ve tried different types of batteries and I’ve been mainly using Duracell because that’s what I recommends using. However Every time I put battery’s in it says the remote is low on batteries and dies a few minutes later so I have to swap out batteries. Has anyone every experienced this or know a fix or did I just get unlucky and get a bad remote.

2 Replies
RokuMary-F
Roku Employee
Roku Employee

Re: Roku Remote Dies Extremely Fast

Hi @Cole3,

Thank you for letting us know about the remote battery drain issue you are experiencing.

Have you tried running the steps on this link to get your remote back up and running? http://go.roku.com/remotehelp 

If you are still having any issues, please provide the serial number of your Roku device so we can assist further.

Regards,
Mary

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makaiguy
Community Streaming Expert

Re: Roku Remote Dies Extremely Fast

If this is a point-anywhere remote that controls the Roku via wifi-direct (as opposed to a direct line of site remote that controls via infrared) I've seen some indication that this can be caused by your router using a channel that is crowded with a bunch of nearby routers using the same channel.  Your remote has to work too hard constantly sorting through the information packets from all those other remotes and it uses up the batteries much too quickly. 

If you know how to access your router's setup, see if setting your router to use a different channel helps.  In the 2.4 GHz wifi band, channels 1, 6, and 11 often give the best performance as they do not overlap each other.  It can also help to set the router to use 20 kHz bandwidth instead of 40, to minimize interference from adjacent channels.

Roku Community Streaming Expert

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Note: I am not a Roku employee, just a user like you.
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