Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 8

Roku Premiere Remote will not stop scrolling

This just started last night. When the remote is pointed at the device (Roku Premiere), it will not stop scrolling. We have replaced the batteries, checked for stuck buttons, tried doing a system reset, tried resetting by removing the batteries and unplugging...none of the suggestions we have seen in the forum are working. What's the deal?

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3 Replies
Roku Employee
Roku Employee

Re: Roku Premiere Remote will not stop scrolling

@dllennon 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

Re: Roku Premiere Remote will not stop scrolling

I'm having the same issue for about 3 days now. I have tried everything that was recommended. Can you please help me. 

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Roku Employee
Roku Employee

Re: Roku Premiere Remote will not stop scrolling

@Reneramirez10 

Thanks for the post.

Can you please follow the instructions that I have provided in my previous post?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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