Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Rey_123
Level 7

Roku Model 3800x FCC ID TC 2R1017 IC 5959A R1017 SN CT 3925310539

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Model 3800x FCC ID TC 2R1017 IC 5959A R1017 SN CT 3925310539

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@Rey_123 

Thanks for the post. 

If you need replacement accessories for your Roku streaming stick, visit our Products page here: Streaming Stick® Accessories


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Model 3800x FCC ID TC 2R1017 IC 5959A R1017 SN CT 3925310539

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@Rey_123 

Thanks for the post. 

If you need replacement accessories for your Roku streaming stick, visit our Products page here: Streaming Stick® Accessories


Thanks,
Danny

Danny R.
Roku Forum Moderator

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HDMI2
Level 7

Re: Roku Model 3800x FCC ID TC 2R1017 IC 5959A R1017 SN CT 3925310539

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wcjones
Level 7

Re: Roku Model 3800x FCC ID TC 2R1017 IC 5959A R1017 SN CT 3925310539

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I have one of these. It constantly freezes and the buttons don't work. I have changed the batteries and reset the device, no help. Very frustrating. It just stops working while I am using it.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku Model 3800x FCC ID TC 2R1017 IC 5959A R1017 SN CT 3925310539

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Hi @wcjones

Please accept our apologies for the inconvenience this has caused.

Since you have a Roku Streaming Stick 3800X which can be connected directly to the HDMI port of your TV, wireless interference from the HDMI connector may impact the performance of your remote. We would recommend moving it away from the HDMI connector by installing a free extension cable to connect your Streaming Stick to your TV.

Let us know if there's any difference after.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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