Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Gio7707
Level 7

Roku Express+

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I just got the Roku Express + but I see no volume control buttons on the side ??

Is this remote without volume control ??

If so I ship it back ..

Thanks for the help in advance 

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Tivoburkee
Community Streaming Expert

Re: Roku Express+

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The 2018 express+ 3910x that roku offered for $15 comes with IR remote, so no tv controls. The newer 2019 express+ comes with a wifi remote with tv controls. You can purchase the wifi voice remote separately for $20 on amazon, Roku and at walmart. And not have to deal with a return. Or get a cheap universal at target or the dollar store with roku listed, it will work your tv too. 

Edmund
Roku Community Streaming Expert

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Tivoburkee
Community Streaming Expert

Re: Roku Express+

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The 2018 express+ 3910x that roku offered for $15 comes with IR remote, so no tv controls. The newer 2019 express+ comes with a wifi remote with tv controls. You can purchase the wifi voice remote separately for $20 on amazon, Roku and at walmart. And not have to deal with a return. Or get a cheap universal at target or the dollar store with roku listed, it will work your tv too. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

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Gio7707
Level 7

Re: Roku Express+

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thanks shipped back ..just want one remote

just amazing that they wouldn't tell you ..also charge backed

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Gio7707
Level 7

Re: Roku Express+

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not a solution, can I when shipping back requesting the exchange ??

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express+

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@Gio7707 

Thanks for the post.

For more information about returning your device, visit our Support page here: Step by step instructions for returns and warranty replacements


Thanks,
Danny

Danny R.
Roku Forum Moderator
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