Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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BrianSam
Level 7

Roku Express remote not working

My remote for my roku express has partially stopped working, the only buttons that work are the home and up arrow. It is not a battery issue as I have changed them 3 times and it is not a blocked signal issue as there is nothing between the device and remote. I used my camera to check the IR ans it only shows up when using the home key and the up arrow. 

I am currently unable to use my device as I just got new internet and cant set it up to use the app as the remote wont work 

#express #rokurexpressremote

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2 REPLIES 2\
Tivoburkee
Community Streaming Expert

Re: Roku Express remote not working

Its faulty remote, you need to replace it but it doesn't have to be a roku remote, since the express uses a IR remote any cheap universal remote with roku listed will work just fine. And the benefit it will control your tv as well. 

Edmund
Roku Community Streaming Expert

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express remote not working

@BrianSam 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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