Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Roku Express + not pairing with TV

Bought Roku Express + and plugged it into the HDMI on my Hisense TV (circa 2014), changed input to the HDMI port that I plugged it into (one of three of them) and the remote is not pairing and nothing happening.

There is no light coming on the remote (even tried another set of batteries) - did I but a bad Ruko??

Help - embarrassed because as a tech person this should be a piece of cake :-{


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2 Replies
Level 8

Re: Roku Express + not pairing with TV

Sounds like you might have a bad remote, or even your replacement batteries are dead. Make sure you are using new batteries to get that bit of troubleshooting out of the way. 

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Community Streaming Expert

Re: Roku Express + not pairing with TV

To see if you have a bad remote, take the remote and push buttons as point the remote at the camera of your cell phone, it should flash with every button push.

Roku Community Streaming Expert

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