Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mollyraycyrus
Level 7

Roku Express no longer recognizing remote

Just bought a brand new standard IR remote for my Roku express. I assumed the old one just needed to be replaced After trying all the trouble shooting in the article (replacing batteries, hard restart of roku, using selfie camera to check for light flashes, etc) the new one will only work for 1-5 clicks after a restart and then stops again. Seems to be an issue with the roku itself maybe? How can I resolve this?

0 Kudos
1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express no longer recognizing remote

@mollyraycyrus 

Thanks for the note.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve problems with my Roku IR (infrared) remote?

If your issue is still not resolved, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos