Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Roku Express Model 3931RW draining batteries in remote

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I have several Roku Express devices.  Only 1 of the remotes has developed the problem of draining batteries within a day or two.  I don't connect headphones or anything else to it.  If I need to PM anyone for a solution, please be specific as to how I would do that.  

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Roku Employee
Roku Employee

Re: Roku Express Model 3931RW draining batteries in remote

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@pmandrachia 

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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2 Replies
Roku Employee
Roku Employee

Re: Roku Express Model 3931RW draining batteries in remote

Jump to solution

@pmandrachia 

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 1

Re: Roku Express Model 3931RW draining batteries in remote

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I recently purchased seven units for a mountain house. All the units are draining battery life on the remotes

 

Where do I find the serial numbers?

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