Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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pmandrachia
Level 7

Roku Express Model 3931RW draining batteries in remote

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I have several Roku Express devices.  Only 1 of the remotes has developed the problem of draining batteries within a day or two.  I don't connect headphones or anything else to it.  If I need to PM anyone for a solution, please be specific as to how I would do that.  

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express Model 3931RW draining batteries in remote

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@pmandrachia 

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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11 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express Model 3931RW draining batteries in remote

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@pmandrachia 

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Danwes10
Level 7

Re: Roku Express Model 3931RW draining batteries in remote

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I recently purchased seven units for a mountain house. All the units are draining battery life on the remotes

Where do I find the serial numbers?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express Model 3931RW draining batteries in remote

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@Danwes10 

Thanks for the inquiry. 

A devices serial number can be found in serial from Settings>System>About as well as either the serial number or device ID being printed on the back of the Roku device.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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pmandrachia
Level 7

Re: Roku Express Model 3931RW draining batteries in remote

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Device serial number:  S012305W0HA0 

I can't tell whether the 0 are meant to be zeros or Os.  I took a guess that they are zeros    

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express Model 3931RW draining batteries in remote

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@pmandrachia 

Thanks for the post.

As stated previously, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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pmandrachia
Level 7

Re: Roku Express Model 3931RW draining batteries in remote

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This is the third time I've tried to reply with the same information.

Device serial number:  S012305W0HA0 

I can't tell whether the 0 are meant to be zeros or Os.  I took a guess that they are zeros  

[personal information removed]

Summary:  Remote batteries drain completely in 1-2 days.  This just started a couple of weeks ago.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express Model 3931RW draining batteries in remote

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@pmandrachia 

Thanks for the post.

As stated in my previous post, when providing personal information, please send them information in a PM (private message). We highly do not recommend posting personal information in a public place.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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MEFtvwatcher1
Level 7

Re: Roku Express Model 3931RW draining batteries in remote

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I have had my Roku Express 3931RW since December 2019.  Serial #X00400EFUTW4.  Suddenly the remote is eating batteries every two days.  I have tried unplugging the Roku and taking out the remote batteries.  I have tried leaving the remote flat on a table while using.  Nothing works.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express Model 3931RW draining batteries in remote

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@MEFtvwatcher1

Thanks for the post.

For future reference, when providing personal information, please send that information in a private message (PM) as we highly recommend not posting personal information in a public place. 

I have passed along your information to our Support team. They will follow up and assist you.
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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