Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Y-Dude
Level 7

Roku Express 4K+ : Remote Draining Batteries Daily

Hi Roku Community,

Two days ago I replaced a Roku 3 with a new Roku Express 4K+ - primarily for AirPlay, secondarily to reward Roku for the awesome Roku 3.

However, the remote drains the batteries. Day 2 saw the Duracell OEM batteries dead. I switched to high quality rechargeable Panasonic batteries and must change them daily.

This is ridiculous - how can I get this fixed? 
Roku Express 4K+ model 3941X - software version 10.0.1 build 4153-CR - Voice Remote RC608 - firmware rtn.4106.

5 REPLIES 5\
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express 4K+ : Remote Draining Batteries Daily

@Y-Dude

Thanks for the post and providing us with your information.

I have passed along your concerns and details to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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ed652gray
Level 7

Re: Roku Express 4K+ : Remote Draining Batteries Daily

Same problem with the battery drain.  I also noted that the mute button and vol + - are non functional and after the side switches stopped working, the battery drain started in earnest.  Suggest your technical group looks into defective switches or grounding.  

Since I only bought it within the last six months, can I get another remote in exchange or does it come with the Arkansas 2/2 Warranty.  If it breaks in half, both halves are yours.  ONLY KIDDING 

[personal information removed]

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Dabs
Level 7

Re: Roku Express 4K+ : Remote Draining Batteries Daily

Having same issue with batteries draining in a couple days. Have tried all the ideas listed & still have same issue. 

Bought unit August 2021, didn't seem to have this issue initially which leads me to believe it has something to do with the updates.

Help please .. 

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku Express 4K+ : Remote Draining Batteries Daily

Hi @Dabs,

Thanks for reaching out to the Roku community!

If the issue is not resolved with the Roku remote battery drain issue, kindly provide the serial number/device ID on your Roku device?

Please keep us posted to assist you further from there.
 

Best regards,
Mary

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku Express 4K+ : Remote Draining Batteries Daily

Hi @Dabs,

Thanks for reaching out to the Roku community!

If the issue is not resolved with the Roku remote battery drain issue, kindly provide the serial number/device ID on your Roku device?

Please keep us posted to assist you further from there.
 

Best regards,
Mary

0 Kudos