Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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moonman9
Level 7

Roku Enhanced Voice Remote eating batteries !

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I am needing to replace batteries very two days.  The remote is 6 months old.

What gives?  Is this covered under warranty?

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Community Manager
Community Manager

Re: Roku Enhanced Voice Remote eating batteries !

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@kathibarrettg 

Thanks for the note. We can certainly help get you in touch with our support team. A couple things to note about the issue you mentioned though. 

- If you are using remote private listening to connect headphones to your remote and listen to streaming playback, the batteries in your remote will drain at a faster rate. 

- If you use remote private listening, and do not disconnect the headphones from your remote when you are finished, this will also continue to drain your remote's batteries. 

Please let us know if that still isn't clearing up the issue and we'll help get you in touch with our support team for more help. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

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atc98092
Level 16

Re: Roku Enhanced Voice Remote eating batteries !

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Are you using the headphone jack on the remote? If so, leaving the headphones plugged in when not in use leaves the audio amp powered on and can drain the batteries exactly as you mention. 

Dan
Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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moonman9
Level 7

Re: Roku Enhanced Voice Remote eating batteries !

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I never use headphones.  The remote was working fine until a few weeks ago when it started going through batteries every other day. I have two other Rokus w/ remotes that do not exhibit this problem.

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atc98092
Level 16

Re: Roku Enhanced Voice Remote eating batteries !

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Then yes, it likely is defective. I believe it is covered by a one year warranty, so you should contact Roku support for assistance. Note that this forum is not run by Roku support. 

Dan
Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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moonman9
Level 7

Re: Roku Enhanced Voice Remote eating batteries !

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Thanks. Do you if they have a phone number or is it just the web support form?

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atc98092
Level 16

Re: Roku Enhanced Voice Remote eating batteries !

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This page should get you started. I believe you have to answer some self-help questions before it provides you a contact phone number. https://support.roku.com/contactus It will not be a toll-free number.

Do not do a web search for Roku Support! There are many, many scam sites that offer to help, and they will have a toll-free number, but they will ask for money, or want to connect to your computer. Roku does not charge for support, and they will NEVER ask to connect to your computer. There's nothing that anyone can do on a computer to troubleshoot a Roku. 

Dan
Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Re: Roku Enhanced Voice Remote eating batteries !

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I can find no way to contact Roku support. The site message says agent support is not available for this problem and refers me back to community. What kind of company is this ? Help

New batteries every  2 weeks.

 

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Community Manager
Community Manager

Re: Roku Enhanced Voice Remote eating batteries !

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@kathibarrettg 

Thanks for the note. We can certainly help get you in touch with our support team. A couple things to note about the issue you mentioned though. 

- If you are using remote private listening to connect headphones to your remote and listen to streaming playback, the batteries in your remote will drain at a faster rate. 

- If you use remote private listening, and do not disconnect the headphones from your remote when you are finished, this will also continue to drain your remote's batteries. 

Please let us know if that still isn't clearing up the issue and we'll help get you in touch with our support team for more help. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

View solution in original post

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