Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Mister_Krabs
Level 8

Re: Roku Enhanced Remote no longer controls Sceptre tv volume and power

Thanks @Tivoburkee, it is somewhat better to not be alone in this and good to know that Sonys may be affected too, that's a very large user base to piss off.

@RokuDanny-R, is there an open trouble ticket for this bug?  Can we help get one open?  Has anyone put it on a roadmap? Is there anything we as a community can do to help escalate this issue?

RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Enhanced Remote no longer controls Sceptre tv volume and power

Hi everyone,

Thanks for the posts.

Can you please provide us with the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)

-screen shot of your remote information screen

-specific brand and TV model

Once I have this information I'll be able to pass it along to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
Mister_Krabs
Level 8

Re: Roku Enhanced Remote no longer controls Sceptre tv volume and power

4660x - ROKU Ultra

YJ00CM117791

CK489C117791

9.4.0 build 4200-16

sceptre x505bv-fmqr20210314_0949161.jpg

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Mister_Krabs
Level 8

Re: Roku Enhanced Remote no longer controls Sceptre tv volume and power

Hey @chadoffl @_JOHN_ @Kat30 @Debby2  will you give @RokuDanny-R the same info that I provided?  If you want a solution, this is how we can help it happen.

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_JOHN_
Level 9

Re: Roku Enhanced Remote no longer controls Sceptre tv volume and power

Yup, I replied to his email and sent screenshots as he requested days ago. I heard nothing back but I have done as he requested.

RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Enhanced Remote no longer controls Sceptre tv volume and power

@_JOHN_

Thanks for the post.

I've responded to the PM that you sent me and have passed along the information that you have provided to the appropriate team.


Thanks,
Danny

Danny R.
Roku Forum Moderator
_JOHN_
Level 9

Re: Roku Enhanced Remote no longer controls Sceptre tv volume and power

Thank you Danny.

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Rmg4999
Level 7

Re: Roku Enhanced Remote no longer controls Sceptre tv volume and power

Model 3810X

Serial YH00CU062324

Software 9.4.0 build 4200-50

Device ID 21399C062324

Mine says I'm good to go but the volume only works for a second then stops. It also turns the volume down everytime I try to connect.

Sceptre 4K UHD

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_JOHN_
Level 9

Re: Roku Enhanced Remote no longer controls Sceptre tv volume and power

yeah, I don’t think it’s going to be fixed for a while. I’ll try again after the next firmware update cause I don’t think it’s important enough for them to inform us out right if they do, let’s see I suppose.

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XkarenX
Level 8

Re: Roku Enhanced Remote no longer controls Sceptre tv volume and power

Mine never worked on my Sceptre TV!!!!

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