Help

Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
sonnyncher
Binge Watcher
‎07-03-2022 01:31 PM

Roku 3900 Express does not have way to check Remote battery level

I have Roku 3900 Express.

 

The remote that came with it has no way to determine battery level.

 

In Roku I went to Settings > Remotes and Devices > Remotes and it does not list my remote. Instead it asks me to set up my remote by pairing it to the Roku device. I am unable to pair the device because there is no pair button on the Roku remote.

 

I have two Roku devices where either remote works fine. 

 

My question is, how do I determine the battery level of a Roku remote.

 

Pairing the Roku remote with the Roku 3900 Express is not valid because there is no pairing button.

0 Kudos
1 REPLY 1
renojim
Community Streaming Expert
‎07-03-2022 01:50 PM

Re: Roku 3900 Express does not have way to check Remote battery level

You can only check the battery level via the menu on voice remotes (the ones with a pairing button).  The remote you have is a simple remote that doesn't require pairing.  You point it at your Roku device and it either works or it doesn't.  You can check whether a simple remote is transmitting by pointing it at a digital camera like the one in your phone.  When you press a button on the remote you should see a flash on the camera screen.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.