Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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CabooseTheCat
Level 7

Roku 3810x remote won't pair

Haven't used the streaming stick in a couple of months, so I changed the remote batteries and now it won't pair.

I tried everything in the troubleshooting guide and nothing worked.

After a factory reset the streaming stick just sits on the "Pair Remote" screen and the remote just flashes the pairing light for a few minutes until it gives up and stops.

3 REPLIES 3\
SaganRedux
Level 7

Re: Roku 3810x remote won't pair

Exact same issue except I used mine a few days ago without issue  


Did you get an answer?

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CabooseTheCat
Level 7

Re: Roku 3810x remote won't pair

Nope. I got customer support to replace the remote, but the new one had the same issue. The issue must be with the stick itself, but I never got it resolved and replaced it with a Chromecast.

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Tivoburkee
Community Streaming Expert

Re: Roku 3810x remote won't pair

@CabooseTheCat 

Are you still using the supplied long-range wireless receiver? Like this:

 

https://www.roku.com/products/accessories/usb-power-cable-with-long-range-wifi-receiver

 

The remote and wifi communicate with that, not the actual stick+. So without it the remote won't work. Or if it went bad. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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