Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Roku 3600 Remote "OK" Button Not Working

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The "OK" button on my remote is not working and I am unable to navigate; I have reset both the remote and the streaming stick (pursuant/according to your Roku support videos) several times to no avail.  Please help.

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Roku Employee
Roku Employee

Re: Roku 3600 Remote "OK" Button Not Working

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@ofthesun1 

Thanks for the post.

Please be aware that the Roku Streaming Stick 3600 is an older device that is most likely no longer under warranty. It's possible that your remote may simply be on its way out.

If you need a replacement remote for your Roku device, you can purchase a Voice Remote from our Products page here: https://www.roku.com/products/accessories/streaming-stick


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Roku 3600 Remote "OK" Button Not Working

Jump to solution

@ofthesun1 

Thanks for the post.

Please be aware that the Roku Streaming Stick 3600 is an older device that is most likely no longer under warranty. It's possible that your remote may simply be on its way out.

If you need a replacement remote for your Roku device, you can purchase a Voice Remote from our Products page here: https://www.roku.com/products/accessories/streaming-stick


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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