Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Apollo
Level 7

Roku 3 setup and remote issue

Received a Roku 3 as a present, it was never set-up as I was moving, but during the move the remote went missing. Purchased a new Voice remote as is said compatible with Roku 3. But no matter what I do I cannot get the remote to recognize the device. It could be an issue with the Roku 3 never having a software update as it was never configured, can anyone help.

0 Kudos
1 REPLY 1\
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku 3 setup and remote issue

@Apollo

Thanks for the post.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: How do I set up my Roku® enhanced "point-anywhere" remote?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos