Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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szxhan
Level 7

Roku 3 battery drain

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My Roku 3 remote drains batteries very quickly. I do not use the audio jack for private listening. 

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1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku 3 battery drain

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@szxhan

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku 3 battery drain

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@szxhan

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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szxhan
Level 7

Re: Roku 3 battery drain

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How do I send a Private message? when I click on your name, only a blank square shows up.

thanks,

Steve

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renojim
Community Streaming Expert

Re: Roku 3 battery drain

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A blank square?  Something's up with your browser.  There should be a "View profile" link that pops up under his name.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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mikean1
Level 7

Re: Roku 3 4200x: battery drains in just a few days

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Roku Email: [personal information]

4200x Roku 3

SN: 1GS430070030

Batteries wear out within days even when remote is not being used or plugged into a headphone.  Can I get a replacement?

Please email me at adavoidin, unless by responding on this community board, an automatic notification is sent to my email ... because I won't be checking this board, necessarily.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku 3 4200x: battery drains in just a few days

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Hey @mikean1

Thanks for reaching out here in the Community!

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

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mikean1
Level 7

Re: Roku 3 4200x: battery drains in just a few days

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I was told several weeks ago that someone would contact me.

 

Any  status on this?

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku 3 4200x: battery drains in just a few days

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@mikean1

We apologize for the inconvenience this has caused you.

We have followed this up with our team and we recommend keeping an eye on your email for a response from them as they would best be able to assist you moving forward.

Your patience and understanding are greatly appreciated.

All the best,
Kariza

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