Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Mr_andrew84
Level 7

Roku 3 Headphone Audio Cutting Out

Hello,

When listening to audio via the heaphone jack on the roku 3 remote, I experience what sounds like interference, frequent and annoying drops in sound. This occurs regardess of the source of content - netflix, plex, usb stick.

I know the remote uses wifi direct, so maybe something is interfering with this? My player is connected via ethernet cable to my router, so there's no problem there. I cycled through different channels on the router anyway to see if that worked but it did not.

Contacted roku and they said this was not a known issue. They sent me a new remote but the problem persists.

Changing batteries, resetting and updating remote via secret menu, updating player, nothing has worked. Still experiencing the audio cutting out. Different headphones don't help either.

Any thoughts?

Thanks.

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5 Replies
theuser86
Level 7

Re: Roku 3 Headphone Audio Cutting Out

1. When the Roku is wired, what band does the WiFi Direct Connect run on? The 2.4 GHz band or the 5 GHz band? The 'band' is different than 'channel'.
2. What is the make and model of your router? I hope it's a dual-band router so I can ask you to test a few things.
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Mr_andrew84
Level 7

Re: Roku 3 Headphone Audio Cutting Out

It's a Cisco DPC3825. Single band 2.4ghz which I assume would be the one the wifi direct is using. Is this a case where I need a better router?
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theuser86
Level 7

Re: Roku 3 Headphone Audio Cutting Out

I was going to say instead of using the 2.4 GHz band to try your Roku on WiFi and use the 5 GHz band of your router. That will force the WiFi DC remote to use the 5 GHz band.

When the Roku is hard wired, it used to default the remote to the 5 GHz band, but this changed a while ago when they introduced the screen mirroring feature.
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Re: Roku 3 Headphone Audio Cutting Out

Here's your solution. This worked for me, so I documented it.
http://iloveroku.tumblr.com/
I love Roku. http://iloveroku.tumblr.com/
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paul1984
Level 7

Re: Roku 3 Headphone Audio Cutting Out

"headphonejack" wrote:
Here's your solution. This worked for me, so I documented it.
http://iloveroku.tumblr.com/

This worked perfectly.  Thanks so much for posting this.
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