Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Roku 2 works only if remote is held close or if device is cold

Jump to solution

Hello

I have a few years old Roku 2 that was working fine. Recently, it is not responding to remote commands except if the remote is held close - less that 2 feet from the device or if the device is cold, (powered off for a while). The remote is fine since it works well with another Roku device. 

Looks like the heat from the device is reducing the remote IR sensitivity. Is there a fix for this ?

Thank you 

0 Kudos
1 Solution

Accepted Solutions
Roku Employee
Roku Employee

Re: Roku 2 works only if remote is held close or if device is cold

Jump to solution

@Gardstaten 

Thanks for the inquiry.

Please be aware that the Roku 2 is a much older Roku device. It's possible that your device is simply on its way out.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
1 Reply
Roku Employee
Roku Employee

Re: Roku 2 works only if remote is held close or if device is cold

Jump to solution

@Gardstaten 

Thanks for the inquiry.

Please be aware that the Roku 2 is a much older Roku device. It's possible that your device is simply on its way out.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos