Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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uniquetwist
Level 7

Re: Rewind 10-sec button not functioning properly

Hey, thanks so much for the info! Good to know your experience and how Netflix does its thing. I’m glad it started working for you again.

I got my Roku Express in December 2018 or January 2019, so it’s possible yours is the Roku Express (3900 series) … but if you wanna check, from Home > go to Settings > System > About > then look at the Model info there 

I do have it set for automatic updates, and I did do a restart of the Roku (all good reminders, thanks)

 

TLDR for below: 10 second rewind button functionality is variable, usually I can get it to rewind to 30 seconds back, but 10 is often a challenge.

 

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functionality details below in case it’s helpful for others:

My 10-sec rewind button functionality is weird— sometimes when I press it it does nothing. Sometimes it pauses the video and shows the smaller preview screen and the time on the clock goes 10-ish (the clock actually has really weird behavior during this that seems out of sync with the video…) seconds back and everything stays paused, but then when I click the Play button, it plays right back from where I was before pressing the 10-sec back button.

 

Sometimes I’ll press the 10-sec back button twice and it will enter the smaller scanning screen mode with the video paused and go either 10ish or 20ish seconds back on the clock and it will hang there until I press play— then it will either start from the same point I stopped at or it will appear to rewind somewhere between 5 and 20 seconds. 

 

If I press it 3 times > then the Play button, I’m likely to get a similar experience as when I press it 2 times, just the rewind tends to go back further in the video.

 

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I’m wondering if there’s some unique clock syncing challenges that  have caused these difficulties to persist for so long for users like me. The way the clock time doesn’t seem to sync with the video when I press the button repeatedly to skip back makes me wonder.

 

Anyways, thanks again @sassfb for your response.

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KittyofDoom
Level 8

Re: Rewind 10-sec button not functioning properly

It is not.  I have multiple models throughout my house, bought at various times over the last several years or so, and the 10-sec rewind doesn't work for any of them.  It did on my oldest model when I first purchased, but then suddenly stopped and has never worked again.  It's crazy to me that Netflix feels this is acceptable, and doesn't care to resolve.

KittyofDoom
Level 8

Re: Rewind 10-sec button not functioning properly

Reposting in primary thread:

I initially reported this a few years ago.

I have multiple models throughout my house, bought at various times over the last several years or so, and the 10-sec rewind doesn't work for any of them.  It did on my oldest model when I first purchased, but then suddenly stopped and has never worked again.  It's crazy to me that Netflix/Roku feels this is acceptable, and doesn't care to resolve.