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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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cammyjams
Level 7
‎06-26-2020 07:14 AM

Reset my stick and cannot pair with it

I have the original stick and I reset it

It is now stuck on the paring screen.

I do not have the factory remote that came with it. The replacement remote does not have a pairing button in the battery compartment.

I want to control the stick from the app on my phone. Please help. Thank you!

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RokuDanny-R
Roku Employee
Roku Employee
‎06-26-2020 01:41 PM

Re: Reset my stick and cannot pair with it

@cammyjams 

Thanks for the post.

Please be aware that if you do not have a remote to pair to your Streaming Stick, you will not be able to set up your device nor be able to pair to the mobile app.

Can you please let us know what model Streaming Stick you have so we can recommend you the proper replacement remote that you will need for your device.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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