Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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vvplat
Level 7

Replacement remote for Roku stick in Canada - Model 3600X

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Good Day,

I am located in Canada and I am looking for a replacement remote for a 3600X.

Serial Number is 5S464G367695.

I have no luck in finding this on your website. I saw that another gentleman was able to get one shipped from Roku,

Would that be possible? And how would you contact me? [personal information removed]

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1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Replacement remote for Roku stick in Canada - Model 3600X

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Hi,

Thanks for reaching out and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Replacement remote for Roku stick in Canada - Model 3600X

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Hi,

Thanks for reaching out and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Canisminimus
Level 7

Re: Replacement remote for Roku stick in Canada - Model 3600X

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@vvplat wrote:

Good Day,

I am located in Canada and I am looking for a replacement remote for a 3600X.

Serial Number is 5S464G367695.

I have no luck in finding this on your website. I saw that another gentleman was able to get one shipped from Roku,

Would that be possible? And how would you contact me? [personal information removed]


Any luck? I need one, too 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Replacement remote for Roku stick in Canada - Model 3600X

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@Canisminimus 

Thanks for the inquiry.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Rplc3600xRmt
Level 7

Re: Replacement remote for Roku stick in Canada - Model 3600X

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How do I get a replacement? I’m in Canada and there’s no option to replace my remote. Please help!!!

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michaelcrazy200
Level 7

Re: Replacement remote for Roku stick in Canada - Model 3600X

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call customer service number they sent me one free or get one off ebay just make sure ur model numbers match

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Andy_C
Level 7

Re: Replacement remote for Roku stick in Canada - Model 3600X

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Hi @RokuDanny-R , any chance I can do the same please?
Same issue, but can't seem to find the "Customer Support number" mentioned in a couple of the other posts.  Love the 3600x, but it's (of course) useless without a working remote. 
Please let me know, thanks!
AC.

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makaiguy
Community Streaming Expert

Re: Replacement remote for Roku stick in Canada - Model 3600X

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The 3600 is controlled by a point-anywhere wifi-direct remote.   The Roku Voice Remote will work for it just fine.  I'm using one on my 3600X myself because it adds direct control of the power, mute, and volume for most TVs via direct line-of-sight infrared (IR) signals.  It can generally be found at Wal-mart, Amazon, etc.   You may be able to find it locally.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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RokuMary-F
Roku Employee
Roku Employee

Re: Replacement remote for Roku stick in Canada - Model 3600X

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Thanks for reaching out, @Andy_C.

Please send me a private message with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,

Mary

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lindas1
Level 7

Re: Replacement remote for Roku stick in Canada - Model 3600X

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Hey Mary,

Im having the same issue and so far support via email hasn't been helpful at all!

Also this website is very confusing and hard to use, I cant even find the private message button to contact you! PLEASE HELP!!!!

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