Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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vvplat
Level 7

Replacement remote for Roku stick in Canada - Model 3600X

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Good Day,

I am located in Canada and I am looking for a replacement remote for a 3600X.

Serial Number is 5S464G367695.

I have no luck in finding this on your website. I saw that another gentleman was able to get one shipped from Roku,

Would that be possible? And how would you contact me? [personal information removed]

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RokuDanny-R
Roku Employee
Roku Employee

Re: Replacement remote for Roku stick in Canada - Model 3600X

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Hi,

Thanks for reaching out and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Replacement remote for Roku stick in Canada - Model 3600X

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Hi,

Thanks for reaching out and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Canisminimus
Level 7

Re: Replacement remote for Roku stick in Canada - Model 3600X

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@vvplat wrote:

Good Day,

I am located in Canada and I am looking for a replacement remote for a 3600X.

Serial Number is 5S464G367695.

I have no luck in finding this on your website. I saw that another gentleman was able to get one shipped from Roku,

Would that be possible? And how would you contact me? [personal information removed]


Any luck? I need one, too 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Replacement remote for Roku stick in Canada - Model 3600X

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@Canisminimus 

Thanks for the inquiry.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Rplc3600xRmt
Level 7

Re: Replacement remote for Roku stick in Canada - Model 3600X

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How do I get a replacement? I’m in Canada and there’s no option to replace my remote. Please help!!!

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michaelcrazy200
Level 7

Re: Replacement remote for Roku stick in Canada - Model 3600X

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call customer service number they sent me one free or get one off ebay just make sure ur model numbers match

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