Thanks for letting us know about the issue that you are experiencing.
We no longer offer a replacement remote for the Roku Streaming Stick model 3500. However, we would be happy to see what we can do to help get you back up and running.
Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. Meanwhile you can use the free Roku mobile app as a replacement remote control.
Hi, I just moved and I want to set up my Roku Streaming Stick 3500X to the internet. But, all of a sudden my remote is not working (I tried everything the original poster of this thread tried). I see that I cannot get a replacement remote. You also keep mentioning visiting the contact support center, but because I have a 3500X, I cannot speak to anyone on the phone or online. That is a bit ridiculous. The community pages are not going to fix my issue. I would use the Roku App, but I can't because I can't hook my Roku Streaming Stick to the internet without the remote.
1. Is there another way I can set up the internet to my current Roku streaming stick 3500X without using a remote?
2. Do I now have to pay $30 to buy an entirely new device when the one I have works perfectly well (except for the remote?)
3. Is there anyway to get in touch with a human being who can help me?
A frustrated customer
If the 3500 stick was controlled via phone app, and roku hasn't been reset, change your current modem/router to same network name and passcode as your old one.
I also have a remote for a streaming stick 3500x that has stopped working. I have replaced the batteries and reset the remote. I have also attempted to use the customer service page but am told that my issue is not one an agent can help with. I am using my phone as a remote for now but that's not a feasible long-term solution. Please let me know how I can get a replacement remote.
There are no replacement remotes available anymore, not that they are out of them, there will NEVER be replacement!!! So you replace the roku instead, with black Friday prices for roku is about the cost of remote.