Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Tivoburkee
Level 16

Re: Replacement remote for 3500X streaming stick

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Click on RokuDanny's avatar, scroll down you'll see in contact me box on the right, the purple box with private message written in it

Edmund
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njjpk
Level 7

3500X remote

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Where can I get a new remote for a 3500X ? I don't have a iphone to use. Thanks in advance.

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Roku Employee
Roku Employee

Re: 3500X remote

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@njjpk 

Thanks for letting us know about the issue that you are experiencing.

We no longer offer a replacement remote for the Roku Streaming Stick model 3500. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. Meanwhile you can use the free Roku mobile app as a replacement remote control.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Roku Employee
Roku Employee

Re: I need help with my Roku stick and no remote control

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@Felt97 

Thanks for letting us know about the issue that you are experiencing.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll have a member of our Support team follow up to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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tr1959
Level 7

Re: Replacement remote for 3500X streaming stick

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My remote for the 3500X streaming stick stopped working. I have tried following all suggested fixes on the support site, as well as the obvious change batteries, etc. Nothing is working. I have read most of the posts about similar issues for this model. It's a shame because I know it is not the streaming stick as it works with the app using my Iphone. Can you help? Thanks.

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Re: I need help with my Roku stick and no remote control

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My original question included the model number. Did you not see it?

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tr1959
Level 7

Re: I need help with my Roku stick and no remote control

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no

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CMW617
Level 7

Re: Replacement remote for 3500X streaming stick

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I have the same issue and this website is like going through a maze. If there is no replacement does this mean I have to purchase a new stick and remote?  How does the phone app work?

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atc98092
Level 17

Re: Replacement remote for 3500X streaming stick

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@CMW617 wrote:

I have the same issue and this website is like going through a maze. If there is no replacement does this mean I have to purchase a new stick and remote?  How does the phone app work?


The phone app works fine, unless your Roku can't get connected to the network. In that case, a real Roku remote is required. While there appears to be 3500 remotes available online (eBay for example), chances are you can buy a new unit for equal or less money and have a brand new unit at the same time. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Brazil
Level 7

replacing Roku streaming stick #3500x

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I purchased a new remote control that does not work with the old stick #3500x, I need to replace the streaming device only, see only pkgs w/ remote and streamer. Can I purchase streaming device by itself anywhere????

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