Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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jeffrok
Level 11

Re: Replacement remote for 3500X streaming stick

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"Tivoburkee" wrote:
see this one on ebay;

https://www.ebay.com/itm/Genuine-ROKU-RC80-Streaming-Box-Remote-Control-w-Battery-Cover-great-shape-...


That won't work with a Roku Stick of any kind, let alone a 3500x. They need RF to work.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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Tivoburkee
Level 12

Re: Replacement remote for 3500X streaming stick

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"jeffrok" wrote:
"Tivoburkee" wrote:
see this one on ebay;

https://www.ebay.com/itm/Genuine-ROKU-RC80-Streaming-Box-Remote-Control-w-Battery-Cover-great-shape-...


That won't work with a Roku Stick of any kind, let alone a 3500x. They need RF to work.

WRONG!! See the pairing key in the battery compartment of each ad, and those are model #s included with 3500 sticks.
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jeffrok
Level 11

Re: Replacement remote for 3500X streaming stick

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"Tivoburkee" wrote:
"jeffrok" wrote:
"Tivoburkee" wrote:
see this one on ebay;

https://www.ebay.com/itm/Genuine-ROKU-RC80-Streaming-Box-Remote-Control-w-Battery-Cover-great-shape-...


That won't work with a Roku Stick of any kind, let alone a 3500x. They need RF to work.

WRONG!! See the pairing key in the battery compartment of each ad, and those are model #s included with 3500 sticks.


I'll take your word, and I stand corrected then!
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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estrode154
Level 7

Re: Replacement remote for 3500X streaming stick

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Good Afternoon,

I also have the 3500 model (purple) streaming stick for which the remote no longer works.  I had been using the app on my phone to control the stick, but after a power outage at home, the stick no longer connects to my internet, so the app can no longer find my device.
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Roku Employee
Roku Employee

Re: Replacement remote for 3500X streaming stick

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@estrode154

Thanks letting us know about the issue that you are experiencing. 

We don't currently offer a replacement remote for the model 3500 Roku Streaming Stick.

Feel free to send me a PM with your Roku account email address and I can get you in touch with our support team for more assistance from there. 

Thanks,
Danny
Danny R.
Roku Forum Moderator
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Sweetpjeb23
Level 7

Re: Replacement remote for 3500X streaming stick

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Since my remote just decided to stop working for literally zero reason I would LOVE to be able to use my phone with my stick. However, my stick has reset itself and it’s telling me to pair the remote. That would be fabulous if I had one that worked. Or if I was even able to buy one. I hate to be the Karen that says “you just lost a customer” but... y’all really lost a customer and I won’t recommend Roki to anyone because who even does that? Guess I’ll save up and get an Apple TV instead. At least I know those work consistently.
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Roku Employee
Roku Employee

Re: Replacement remote for 3500X streaming stick

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@Sweetpjeb23 

Thanks letting us know about the issue that you are experiencing. 

We don't currently offer a replacement remote for the model 3500 Roku Streaming Stick.

Feel free to send me a PM with your Roku account email address and I can get you in touch with our support team for more assistance from there. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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p3karen
Level 7

Re: Replacement remote for 3500X streaming stick

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it works with my roku 3 voice remote

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readboutjc
Level 7

Re: Replacement remote for 3500X streaming stick

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I have the same problem.  We recently moved and I can't find the remote to my 3500 stick.  All the boxes have been emptied and it's nowhere to be found.  Can anyone let me know how to go about getting a new remote.? 

I tried the customer support page, but I can't find the answer and the page keeps looping me back to reading articles.  There is no chat, email alternative or phone number.

Any help is appreciated, thanks.

Rob

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Roku Employee
Roku Employee

Re: Replacement remote for 3500X streaming stick

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Hi,

Thanks for letting us know about the issue you are experiencing.

We no longer offer a replacement remote for the Roku Streaming Stick model 3500. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. Meanwhile you can use the free Roku mobile app as a replacement remote control.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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