Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Community Manager
Community Manager

Re: Replacement remote for 3500X streaming stick

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@Tivoburkee

Just wanted to add a little clarification here. 

IR functionality for Roku player commands is not a feature of the 'Roku Voice Remote' for Streaming Sticks. The IR functionality is only set up to be able to control TV power and volume. 

The 'Roku Enhanced Voice Remote' (sold with the current Roku Ultra) does include dual IR/RF functionality for Roku player commands, and would work as you mentioned previously. 

You can check out all of our replacement remote options at: https://www.roku.com/products/accessories/


Thanks,
Tanner
Tanner D.
Roku Community Manager
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Jagarza91
Level 7

Re: Replacement remote for 3500X streaming stick

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Having the same problem. I go through the support page to find a replacement remote and it's no help. Is there one online I can purchase. My remote just stopped working replaced the batteries and nothing. Tried pairing it but the light won't even turn green. The remote just stopped. Please help
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jeffrok
Level 11

Re: Replacement remote for 3500X streaming stick

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"Jagarza91" wrote:
Having the same problem. I go through the support page to find a replacement remote and it's no help. Is there one online I can purchase. My remote just stopped working replaced the batteries and nothing. Tried pairing it but the light won't even turn green. The remote just stopped. Please help


What model do you have? This thread was started with the 3500x model in mind, but you didn't mention the model of yours.

If it IS a 3500x, you'll see in the thread that they no longer make a replacement remote for it.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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Jagarza91
Level 7

Re: Replacement remote for 3500X streaming stick

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Yes its model number 3500X
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jeffrok
Level 11

Re: Replacement remote for 3500X streaming stick

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"Jagarza91" wrote:
Yes its model number 3500X


Read thru this whole thread.. there are some good suggestions.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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skylux8
Level 7

Re: Replacement remote for 3500X streaming stick

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So like many other people, my 3500x remote will not pair at all. The light will not flash. I have followed each of the different tips provided to no avail. It is very annoying that someone can have a gadget that works but cannot be used because a remote will not function anymore. The remote has not been heavily used at all so it's astonishing how it would just decide to die from the blue. The most annoying thing is that there is basically no way of connecting the stick to the network without the remote. You'd think that in the 21st century, it would be possible to connect this gadget to the internet without requiring a physical remote. Even more perplexing is the fact that some people suggest one should just buy another stick. That is besides the point. So in short, I'm stuck with a streaming device that I cannot use even though I have money to buy another remote since the remotes are no longer available. 
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Roku Employee
Roku Employee

Re: Replacement remote for 3500X streaming stick

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@skylux8

Thanks letting us know about the issue that you are experiencing. 

We don't currently offer a replacement remote for that model of Roku Streaming Stick. You might check out the free Roku mobile app as an alternate option. It has remote control ability built right in. See more here: https://support.roku.com/article/115002681087-how-do-i-control-my-roku-streaming-device-using-the-ro...

Feel free to send me a PM with your Roku account email address and I can get you in touch with our support team for more assistance from there. 

Thanks,
Danny
Danny R.
Roku Forum Moderator
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Chicken
Level 7

Re: Replacement remote for 3500X streaming stick

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"Tivoburkee" wrote:
"Chicken" wrote:
"rsrn" wrote:
"RokuTannerD" wrote:
@rsrn

Thanks for the note here. Follow the steps listed here for help resolving issues with your Streaming Stick remote control: https://support.roku.com/article/115002681087-how-do-i-control-my-roku-streaming-device-using-the-ro...

or 

2. You can purchase a replacement Roku Voice Remote for the Streaming Stick (model 3600) here: https://www.roku.com/products/accessories/streaming-stick

Let us know if you need any additional help from there! 


Cheers,
Tanner

Hi, I already tried all the methods and none works. I need to buy a replacement, Solucionado

The 3600 stick and the 3800 sticks I have all will operate using the same 3800 stick remote, it's an enhanced remote with volume control and off button for TV and Roku voice search.  So you can buy a new 3800 stick with a remote and use that same remote with your 3600, or just buy the remote for the 3800.
The Ultra Roku remotes might still be infrared (IR), I don't know.  The stick remotes are RF(wifi) with an IR blaster for the TV on/off/volume.

Actually the 3800 remote would control a roku ultra via IR for all commands if the 3800 was disconnected. I guess its by product of having any IR on board. Its wifi when the stick is powered, but unplug the power the remote switches to IR for all commands.

Thanks, that's very interesting and potentially useful info.  I'm sure someone will need this at some point, maybe me.
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david82
Level 7

Re: Replacement remote for 3500X streaming stick

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Remote stopped working for 3500X Streaming stick, I am unable to find a replacement... What I do?
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Tivoburkee
Level 12

Re: Replacement remote for 3500X streaming stick

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